We are looking for a Junior Client Relations Executive (Female) to manage customer inquiries, follow up on leads, and support clients across travel, visa, and related services. The role focuses on building strong client relationships, improving lead-to-client conversion, and maintaining accurate customer records and reports.

• Respond to customer inquiries through phone, WhatsApp, Messenger, email, live chat, and social media.
• Provide information about flight booking, visa processing, hotel booking, tour packages, and other services.
• Follow up with incoming leads and work to convert prospective leads into clients.
• Track daily leads and prepare Lead-to-Client Conversion Reports.
• Keep clients updated on the progress of their services.
• Receive customer complaints, resolve issues, and coordinate with relevant teams when required.
• Create, maintain, and regularly update the client database.
• Analyze client data to identify repeat-business opportunities.
• Maintain regular communication with existing and prospective clients.
• Prepare daily, weekly, and monthly customer service and conversion reports.

• 1–3 years of experience in Customer Service, Customer Support, Call Center, or Customer Relations is preferred.
• Experience in Travel Agency, OTA, Airline, Visa Processing, or Hospitality will be an advantage.
• Experience handling customers through Facebook, WhatsApp, Messenger, and other social media platforms is preferred.
• Experience using CRM software will be preferred.
• Must have computer skills, including MS Word and Excel.
• Good typing skills and basic graphic editing skills are required.
• Priority will be given to candidates residing in or near Mirpur, Agargaon, Mohammadpur, Dhanmondi, or nearby areas, or candidates willing to relocate.